WRP is seeking a skilled and experienced IT Support Engineer. The ideal candidate should have a strong understanding of networks and computers/software. Required to be a self-starter, must be motivated and willing to work without much supervision.
JOB REQUIREMENTS:
Key Responsibilities:
- System Administration:
-- Install, configure, and maintain operating systems, software applications, and utilities.
-- Manage user accounts, permissions, and access controls.
-- Monitor system performance and troubleshoot issues to ensure optimal system operation.
- Network Management:
-- Configure and maintain network equipment such as routers, switches, firewalls, and wireless access points.
-- Monitor network traffic and address connectivity and performance issues.
-- Implement security measures to safeguard the network against unauthorized access and cyber threats.
- Hardware and Software Maintenance:
-- Conduct regular updates, patches, and upgrades for software applications and operating systems.
-- Perform hardware maintenance, including repairs and replacements when necessary.
-- Manage software licenses and ensure compliance with licensing agreements.
- Backup and Disaster Recovery:
-- Implement and maintain data backup and disaster recovery solutions.
-- Develop and test disaster recovery plans to ensure business continuity in case of system failures.
- Security and Compliance:
-- Monitor for security vulnerabilities and apply appropriate security patches and updates.
-- Enforce IT security policies and practices to protect against data breaches and unauthorized access.
-- Ensure compliance with relevant industry regulations and data protection laws.
- Help Desk and User Support:
-- Provide technical support to end-users, assisting with hardware and software-related issues.
-- Troubleshoot and resolve user-reported problems in a timely manner.
-- Maintain documentation of common technical issues and solutions.
- Vendor Management:
-- Coordinate with IT vendors and service providers for procurement, maintenance, and support of IT equipment and services.
-- Evaluate vendor offerings and recommend appropriate solutions for the organization's needs.
- IT Projects:
-- Collaborate with IT team members on the planning and implementation of IT projects.
-- Participate in the design and deployment of new systems, upgrades, and infrastructure improvements.
- Qualifications and Skills:
-- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
-- Proven experience as an IT Administrator or similar role.
-- Strong knowledge of network protocols, hardware, and software systems.
-- Proficiency in operating systems such as Windows, Linux, and macOS.
-- Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms.
-- Excellent problem-solving and troubleshooting skills.
-- Strong communication and interpersonal skills.
-- Attention to detail and a proactive approach to system maintenance and security.
-- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.
Experience Required:
- 3-5 years of relevant experience.